What if the washing machine doesn’t close?

What if the washing machine doesn’t close?

You did the laundry, put the laundry in the washing machine, but it didn’t go any further – the door stopped closing for some reason… You’ve probably already checked to see if the hatch has pinched a thing. And you didn’t find anything – everything’s fine visually. What is the reason why the hatch of the washing machine doesn’t close?

In fact, there may be several reasons. But conditionally they can be divided into two classes:

  • mechanical damage – in this case the door is not fixed at all, and you do not hear the characteristic click,
  • or there are problems with the electronics – in this case the door closes, you hear that the lock has triggered, but the lock does not lock and you do not hear a second click that occurs when you close the door electronically.

In the second case, modern machines often give out on the display an error: for safety of both users and home unlocked machine does not start the cycle. If the hatch is not closed even physically, it is understandable that even the oldest automatic machine “will not start”. 👉Read more here…

However, do not worry, and it is unfriendly to look at the heap of dirty laundry. Let’s try to figure out what exactly happened.

Simultaneously both breakdowns – and mechanical and “electronic” practically do not happen, therefore further we suggest to pass at once to the point corresponding to your situation. 👉Read more here…

Mechanical damage that does not close the machine at all.

The cause of mechanical damage, when the door does not close at all, can be both simple wear and tear, and careless handling – the hatch was strongly clapped, it hung heavy raw things, or maybe even “rolled” children. 👉Read more here…

From the table below you will be able to understand exactly what detail was affected:

Malfunctions Possible problem
The hatch door doesn’t close all the way, something’s blocking the tight closure. The hinges on the door have been “skewed” and the tongue of the locking device will not fall into the “groove”.
It is necessary to check the level of the door and whether the hatch fasteners are tightly screwed in. If there is a visible “skewness” – adjust.

There is nothing wrong with the level of the door itself, but there is a “skewness” of the fixing “tongue”. In this case, the hook tongue does not get into the lock either. Most often this is caused by the fallout of a metal rod that holds the tongue in the correct position.

It is necessary to disassemble the door and put the rod back in its original position. Or complete replacement of the hatch handle.

Door closes, but no click is heard, hatch does not lock in closed position

Most likely, deformation of the plastic guideway has occurred. Some models of washing machines have a plastic guide in the lock device, which locks the hatch door. This guide is quite thin. As the washer is used, the hinges that hold the hatch door sink. Gradually, from closing the door in this slightly “skewed” position, the guide will wear off. The total “skewness” is not so large that the door does not close at all, but the “hook” does not enter the groove, from which the hatch does not lock.

The plastic guide rail needs to be replaced.

Why isn’t the washing machine hatch blocked


If the physical closing is okay, but the electronic “constipation” does not work, and the machine does not start working, then you need to look for the cause inside the washing.

Malfunctions Possible problem
The washer door closes, but the hatch does not lock. The Hatch Lock Device (Interlock) may have failed.
For the safety of users, as well as the safety of the laundry room from flooding, the machine is always electronically locked during operation. This is the responsibility of the Hatch Locker (Interlock) in which the bimetal plates are located. Ascending, plates stop deforming under the influence of an electric current and, as a result, blocking does not occur.
The Interlock needs to be replaced.
Something may have gotten into the Interlock hole: garbage from pockets, thread, etc. It is necessary to visually inspect the Interlock, often its disassembly and removal of

The control module is faulty. In this case, the control board – the “brain” of the washing machine does not give the correct command to the Interlock to lock the hatch and the door is not locked.
Most often this happens due to the fact that the contact tracks in the board “burn” or there is a general failure of the software (for example, during voltage spikes).

Diagnostics of the control module are required. Depending on the nature of the failure, the module can be reprogrammed, repaired or replaced with a new one.

Call us for help at  ☎️(800) 657-0765